The position is located in Oxford street, Parktown

The primary responsibility of the Desktop Support Technician is to provide desk side end-user support and service request support. Support will require in-depth knowledge of PC and MAC  Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. The desktop technician is the principal owner of the service request as well as the customer’s overall satisfaction. In instances where a call cannot be resolved, appropriate escalation processes must be followed. 

• Maintenance of staff computers & printers and general user support
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks
• Some break-fix tasks related to application-specific requests (i.e. installing vendor software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer help desk calls as needed, provide user support remotely as needed, escalate service tickets to higher tier technicians when appropriate
• Provide application level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Deployment of new PC's/printers, up to and including un-packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• support of all requests that cannot be resolved remotely
• Solid understanding of Mobile device connectivity
• Data Projector setups
• Scripting and deployment of Software releases and updates

• MCSE with at least 3 years’ experience (Required)
• ITIL V3 Foundation (Advantageous)
• Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. 

• Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.
• Technical understanding of enterprise computing and how various components are interrelated is essential.
• Strong written, verbal, analytical, technical, and interpersonal skills are essential.
• Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.
• Utilize strong problem-solving skills. Customer service orientation.
• Must be able to provide a high level of customer service when dealing with frustrated end users.
• Display a strong desire to achieve and attain high levels of both internal and external customer      satisfaction.

• Good interpersonal skills
• Valid Drivers Licence & Transport
• Superior organisational and time management skills
• Must be prepared to work flexible hours
• Ability to cope well in a pressurised environment
• High Initiative and problem solving skills
• Willingness to assist
• Excellent follow up skills