About Us
OUTsurance is a world-class profit oriented company that offers dynamic and vibrant working conditions and rewards staff as a result of a strong value of recognition.
Purpose
The Sales department of OUTsurance is responsible for quoting clients either as a result of an Inbound or Outbound lead and converting this into a sales in terms of the quality and quantity criteria in place.
The Sales team of OUTsurance is primarily responsible for all the telephonic sales with the new clients. Within the Sales departments are organised according to the type of lead namely Inbound, Outbound and Internet.
Responsibilities
Convert lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to:
- Minimum monthly premium written
- Average premium value
- Nett conversion ratio of quotes to sales
- Facility quality target
- Cancellation ratio
Qualifications
- Matric
- Relevant tertiary or Call centre qualification will be beneficial
Experience
- Previous Call Center experience in Telesales is preferred.
- Experience in short term insurance industry is preferred.
Skills and Competencies
Attitudes
- Sales oriented
- Attention to detail/Quality orientated
- Deadline and results oriented
- Initiative and tenacity.
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgement/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
Skills
- Interpersonal and communication skills
- Selling skills
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
- Excellent Telephone etiquette and communication skills
Knowledge
- Sales Structure
- Principles of client service
- The workings of a call centre
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
Additional Information
- An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, respect, people development, passion, profitability, recognition and honesty.
- Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.
- The successful candidates will prefer to be remunerated on a performance based salary system
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